Effective Date: April 10, 2026
Last Updated: August 8, 2026
These Terms of Use ("Terms") form a binding legal agreement between you ("you" or "User") and PriceBenchmarKing.ai LLC, a United States limited liability company doing business as HomeTaxAppeal ("HomeTaxAppeal," "Company," "we," "us," or "our"), governing your access to and use of the website located at https://hometaxappeal.us and any related subdomains, tools, content, emails, reports, and services we provide (collectively, the "Service").
Important Notice
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, A JURY-TRIAL WAIVER, DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.
All Sales Final
All sales are final once a packet has been generated and made available for download. The only exception is our No-Reduction Guarantee, which provides a conditional refund if the final decision on your protest or appeal shows no reduction in value. See Section 5 for full details.
HomeTaxAppeal is a self-service software tool that helps homeowners evaluate and prepare property tax protests. The Service currently includes:
The Service is available to property owners in the United States. Equity-based protest evidence is currently limited to jurisdictions where we have access to public assessment-roll data (currently, Texas counties).
The protest packet is informational only and not legal advice. Procedural deadlines and form requirements vary by state and county; users are responsible for confirming local rules.
The Service is operated by:
PriceBenchmarKing.ai LLC d/b/a HomeTaxAppeal
Email: support@hometaxappeal.us
Website: https://hometaxappeal.us
References in these Terms to "we," "us," or "our" mean PriceBenchmarKing.ai LLC.
To use the Service, you represent and warrant that:
We may refuse service, terminate accounts, or cancel orders at our sole discretion.
The Service does not use traditional password-based accounts. Access is managed through email verification, session cookies, and human-readable access codes (for example, "TXSV-A3K9") issued after purchase. You are solely responsible for safeguarding your email account, verification codes, access codes, and the device from which you access the Service. We are not liable for any loss or damage arising from unauthorized access resulting from your failure to protect these credentials. Notify us immediately at support@hometaxappeal.us if you suspect unauthorized use.
The Protest Evidence Packet is offered for a one-time fee of $79 per property, per tax year, unless a different price is clearly displayed at checkout. All prices are in U.S. dollars and exclude any applicable taxes, which are your responsibility. We may change pricing at any time, but price changes will not affect previously completed purchases.
Payments are processed by Stripe, Inc. By making a purchase, you also agree to Stripe's Terms of Service and Privacy Policy. We do not receive or store full payment card numbers, expiration dates, or security codes. You represent that the payment information you provide is accurate and that you are authorized to use the payment method.
By submitting a purchase, you authorize us (through Stripe) to charge your payment method for the listed amount, plus any applicable taxes and fees. If a charge is declined, reversed, or disputed, we may suspend or cancel access to your packet until the matter is resolved.
We offer a conditional No-Reduction Guarantee: if the final written decision of the body that decides your protest or appeal (in Texas, the Appraisal Review Board ("ARB") order) for the covered tax year and covered property reflects no reduction in assessed, appraised, or market value, we will refund the purchase price for that packet, subject to the eligibility, documentation, timing, and exclusion conditions set forth in our separate No-Reduction Guarantee Terms. The No-Reduction Guarantee is your sole and exclusive remedy for dissatisfaction with the outcome of any protest, and is not a warranty of any particular result. In the event of any conflict between these Terms and the No-Reduction Guarantee Terms, the No-Reduction Guarantee Terms control with respect to the subject matter thereof.
Except as expressly provided under the No-Reduction Guarantee or as required by applicable law, all sales are final once a packet has been generated and made available for download. If you experience a technical issue that prevents you from accessing a purchased packet, contact us at support@hometaxappeal.us and we will make commercially reasonable efforts to resolve the issue.
If you dispute a charge with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to (a) cancel your access to any purchased packet, (b) refuse future service, and (c) recover any chargeback fees, investigation costs, and losses to the maximum extent permitted by law.
Portions of the analysis, narratives, and reports delivered through the Service are generated automatically or with the assistance of artificial intelligence (including Google Gemini). You acknowledge and agree that:
HomeTaxAppeal is not a law firm, tax agent, licensed appraiser, real estate broker, or financial advisor, and the Service does not provide legal, tax, appraisal, real estate, or financial advice. Using the Service does not create an attorney-client, agent-client, fiduciary, or professional services relationship between you and PriceBenchmarKing.ai LLC or any of its personnel. Information provided through the Service is general in nature and may not apply to your particular circumstances. If you need legal, tax, or professional advice, consult a licensed attorney or qualified professional in your jurisdiction.
You further acknowledge that laws, county rules, filing deadlines, ARB procedures, and evidence standards change frequently and vary by jurisdiction, and that you are responsible for confirming current requirements with the relevant appraisal district or taxing authority.
The Service provides data, tools, and evidence support — it does not guarantee any specific outcome.
The Service relies on data obtained from public records and third-party commercial providers, including property assessment records, comparable sales data, and related property characteristics. You acknowledge that:
"User Content" means any information, photos, documents, property corrections, condition notes, claim materials, or other content you submit to or upload through the Service.
You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for technical formatting purposes), transmit, display, and otherwise use your User Content solely to (a) operate and provide the Service, (b) generate and deliver your packet, (c) process claims under the No-Reduction Guarantee, (d) comply with law, and (e) enforce these Terms. This license ends when you delete the User Content from the Service, except to the extent we are legally required or reasonably need to retain it to resolve disputes, honor guarantees, or comply with law.
You represent and warrant that (a) you own or have all rights necessary to submit your User Content and grant the license above; (b) your User Content is accurate and not misleading; (c) your User Content does not infringe, misappropriate, or violate any third party's intellectual property, privacy, publicity, or other rights; and (d) your User Content does not contain unlawful, defamatory, obscene, or malicious material.
We may, but are not obligated to, review, screen, remove, or refuse to process User Content at our discretion, including User Content that we believe violates these Terms or poses risk to the Service or other users.
You agree not to:
Violations may result in immediate suspension or termination, forfeiture of guarantee rights, and legal action.
The Service, including its design, layout, code, software, databases, text, graphics, logos, trademarks, methodologies, and original content (collectively, "Company Materials"), is owned by PriceBenchmarKing.ai LLC or its licensors and is protected by U.S. and international copyright, trademark, trade secret, and other intellectual property laws. Except for the limited license in Section 12.2, no right, title, or interest in the Company Materials is transferred to you. All rights not expressly granted are reserved.
Subject to your full payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Protest Evidence Packet you purchase for your personal, non-commercial use in connection with a property tax protest for the specific property and tax year identified in the packet. You may share the packet with (a) the relevant appraisal district or ARB and (b) a tax representative, attorney, family member, or co-owner acting on your behalf with respect to that protest. You may not resell, sublicense, republish, post publicly, commercially distribute, or use the packet to train any machine-learning model.
If you send us feedback, ideas, or suggestions about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and exploit the Feedback for any purpose without compensation or attribution.
The Service relies on and may link to third-party services, including payment processing, data providers, mapping, AI, email delivery, hosting, and analytics. We do not control these third parties and are not responsible for their content, policies, acts, or omissions. Your use of any third-party service is governed by that third party's own terms and privacy policy.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect information.
By using the Service, you consent to receive communications from us electronically, including by email. You agree that all notices, agreements, disclosures, and other communications we provide to you electronically satisfy any legal requirement that they be in writing. You may withdraw this consent, but doing so may require us to terminate your use of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT, DATA, ANALYSES, ESTIMATES, COMPARABLES, MAPS, NARRATIVES, REPORTS, PACKETS, GUIDES, AND OTHER OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
WE AND OUR AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION OR OUTPUT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR RELIABLE; (D) ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR (E) YOUR PROTEST WILL RESULT IN A REDUCTION, REFUND, SAVINGS, OR ANY OTHER FAVORABLE OUTCOME.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE AND DURATION PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) EXCLUDED DAMAGES. IN NO EVENT WILL PRICEBENCHMARKING.AI LLC, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS (COLLECTIVELY, THE "COMPANY PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, TAX SAVINGS, PROPERTY VALUE, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) LIABILITY CAP. THE COMPANY PARTIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PACKET GIVING RISE TO THE CLAIM, OR (ii) TWENTY-FIVE U.S. DOLLARS ($25.00).
(c) BASIS OF THE BARGAIN. YOU ACKNOWLEDGE THAT THE PRICES CHARGED AND THE OTHER TERMS OF THIS AGREEMENT REFLECT THIS ALLOCATION OF RISK AND THAT THE LIMITATIONS IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US. THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
(d) JURISDICTIONAL LIMITS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless the Company Parties from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or of any third party's rights; (e) any filing, submission, statement, or communication you make to any appraisal district, ARB, court, or other authority; or (f) the outcome of any property tax protest in which you use the Service or any packet. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully in asserting any available defenses.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except as provided in Section 19.5, you and PriceBenchmarKing.ai LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and us (collectively, "Disputes"), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by final and binding individual arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. If the AAA is unavailable or unwilling to administer the arbitration, the parties will select a comparable arbitration provider. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration will be Travis County, Texas, but, for claims of $25,000 or less, you may elect to conduct the arbitration by telephone, by written submissions, or in person in the U.S. county where you reside. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.
This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and evidences a transaction involving interstate commerce. The arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable.
YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this waiver is found to be unenforceable as to any claim, that claim will be severed and litigated in court, while all other claims remain subject to arbitration. YOU AND WE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.
Notwithstanding Section 19.1, either party may bring (a) an individual action in small-claims court; (b) an action seeking only injunctive or other equitable relief to protect intellectual property rights, confidential information, or unauthorized access to the Service; or (c) any claim that applicable law prohibits from being arbitrated.
You may opt out of this arbitration agreement by sending a written notice to support@hometaxappeal.us with the subject "Arbitration Opt-Out" within 30 days after you first accept these Terms. The notice must include your full name, mailing address, email address used with the Service, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.
Before initiating arbitration, you agree to first contact us at support@hometaxappeal.us and provide a brief written description of the Dispute and your contact information. The parties will attempt in good faith to resolve the Dispute informally for at least sixty (60) days before either party initiates arbitration.
This Section 19 survives termination of these Terms and your use of the Service.
These Terms and any Dispute not subject to arbitration are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, and, where applicable, the laws of the United States. For any Dispute that is not subject to arbitration, you and we consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Travis County, Texas, and waive any objection based on inconvenient forum.
Nothing in these Terms is intended to waive any right you may have under applicable consumer-protection laws that cannot be waived by agreement. Where a provision of these Terms is found to conflict with a non-waivable right in your jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
If you believe content on the Service infringes your copyright, please send a notice to our designated agent under the Digital Millennium Copyright Act at support@hometaxappeal.us with: (a) an electronic or physical signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement that you have a good-faith belief the use is unauthorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the copyright owner's behalf. We may remove allegedly infringing content and terminate repeat infringers.
We will not be liable or responsible for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, civil unrest, governmental action, labor disputes, power failures, telecommunications or internet outages, third-party service failures, or cyberattacks.
We reserve the right to modify, suspend, discontinue, or impose limits on all or any part of the Service at any time, with or without notice, and we will not be liable to you or any third party for any such change.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top and, where appropriate, provide additional notice (such as a banner on the Service or an email). Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance. If you do not agree, you must stop using the Service. Changes to Section 19 (Arbitration) will not apply to Disputes of which we had actual notice before the change.
We may suspend, restrict, or terminate your access to the Service at any time, with or without cause or notice, including for violations of these Terms, suspected fraud, chargebacks, or risk to the Service. You may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately. Sections 5 (to the extent of accrued obligations), 6, 7, 8, 9, 10.1, 12, 15, 16, 17, 18, 19, 20, 21, 27, 28, 29, 30, and 31 survive termination.
You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this section is void. We may freely assign these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.
We may provide notices to you by email (to the address you provided), by posting on the Service, or by any other reasonable means. Notices to us must be sent to support@hometaxappeal.us. Notices are deemed given when sent (email) or posted (Service).
Nothing in these Terms creates any agency, partnership, joint venture, employment, franchise, or fiduciary relationship between you and us. These Terms are for the sole benefit of the parties and, where applicable, the Company Parties, and do not create any third-party-beneficiary rights in any other person.
If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with our Privacy Policy and our No-Reduction Guarantee Terms, constitute the entire agreement between you and PriceBenchmarKing.ai LLC regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements relating to the subject matter hereof.
Questions about these Terms should be directed to:
PriceBenchmarKing.ai LLC
Attn: Legal — HomeTaxAppeal
Email: support@hometaxappeal.us
Website: https://hometaxappeal.us
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10900 Research Blvd, Ste 160C, PMB 1011, Austin, TX 78759